Refunding ACH Transactions

Sometimes you want to refund a transaction that is "pending" in Simple Donation.

When a transaction is "pending", it means the payment method used was a bank account.

It usually takes about 5 business days for the transaction to clear in our system, even though the person has probably already seen the money deducted from their bank account.

Once the transaction clears, the state will automatically transition from "pending" to "succeeded". At that point, a refunded can be initiated, then it will take another 3-5 business days for the funds to show back in person's bank. 

For some people this is too long for funds to be out-of-pocket.

In the event a person can’t wait that long for a refund to be processed, you might want to cut them a check for the full transaction amount. It may be faster that way.